A clear route for raising concerns about platform content, moderation, privacy or support handling.
Email support@unitedpointt.co.uk and identify the page, room or interaction involved. Explain what you expected, what occurred and any steps already taken with support. Avoid sending passwords or unrelated personal information.
A complaint is treated separately from general feedback and assigned for review.
The reviewer checks relevant platform records, published policies and previous communication. Where the issue concerns community moderation, surrounding context is considered rather than a single isolated message.
We aim to respond clearly, explain the basis of the decision and identify any corrective action the platform will take.
Reply to the outcome and state which part you believe was missed or misunderstood. A second reviewer will consider the record and the additional points.
Independent support links in the footer concern play-related wellbeing and do not handle UnitedPointt service complaints.